How and by how much do supervisors enhance worker productivity? Using a company-based data set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper 10% of boss quality increases a team’s total output by more than would adding one worker to a nine member team. Workers assigned to better bosses are less likely to leave the firm. A separate normalization implies that the average boss is about 1.75 times as productive as the average worker.
SEP302013
The Value of Bosses
Research on Monday Rotterdam
- Speaker(s)
- Kathryn L. Shaw (Stanford University, United States)
- Date
- Monday, September 30, 2013
- Location
- Rotterdam